A Flourishing Workplace: Thriving Rather Than Surviving

“Hope International had a purpose-driven and highly engaged culture,” says Peter Greer, CEO. “But I sensed that it was diluting rather than reproducing as we entered a season of accelerated growth. We recognized the importance of culture, but we didn’t know how to accurately gauge it—or move beyond recognition to action. We didn’t know what we didn’t know.”

Like hundreds of other organizations, Hope International engaged Best Christian Workplaces Institute for an Employee Engagement Survey. In their commitment to learning and excellence, Hope International moved from an accidental culture to a place of intentional flourishing.

Hope International is one of many examples of thriving organizations highlighted in my new book—Road to Flourishing: Eight Keys to Boost Employee Engagement and Well-Being.

Why Does Workplace Culture Matter?

Workplace culture comprises the shared beliefs and values of a group of people, expressed in priorities, decisions, and behaviors. So, Christian leaders will exhibit God’s love in their everyday interactions in the workplace and create a positive workplace culture, right?

While following Jesus can result in flourishing, sadly, we also can think of examples of Christian leaders where the fruit of God’s Spirit is not evident at all!

Love Makes a Difference

My own experience with a ministry team started on a positive note. While studying at Penn State, my faith life was changed through the ministry of Young Life. As I grew as a follower of Jesus, I joined with other college students to minister to high school students. The culture of the local leadership team was so engaging that I couldn’t tear myself away. Our ministry with kids was effective because of the love we had for one another as leaders.

Workplace culture determines employee engagement, and employee engagement determines organizational success.

Throughout my corporate career in human resources, I saw the value of engaged employees. Employee well-being has a great impact on bottom-line results. Workplace culture determines employee engagement, and employee engagement determines organizational success. While these were not necessarily Christian workplaces, I saw the power of a caring team that I had first experienced through Young Life.

As I contemplated what might be next for me after several decades in human resources leadership, one regular Monday morning I had a supernatural encounter with God’s love. I felt God’s love flooding my spirit and sensed God affirming that I can love others because he first loved me (1 John 4:19). God began to show me what life could be like if I lived fully in his love. My encounter with God’s love charged my heart with energy and love for others. This personal, spiritual reality connected with my professional experience to lead me in a new direction.

Flourishing or Toxic

In the corporate world, research on employee engagement led to quantifiable factors. Rather than being dismissed as a soft issue, centered around a few perks in the workplace, measurement of employee engagement provided leaders with a roadmap for improvement.

What would it look like if these measures were applied to Christian organizations and marketplace companies led by Christians, using solid research that also incorporated measurements of Christian values within the leadership of an organization? This quest led to the establishment of the Best Christian Workplaces Institute (BCWI). The nearly 20 years of learning through BCWI is now available in Road to Flourishing: Eight Keys to Boost Employee Engagement and Well-Being.

This wasn’t just data; the culture was impacting real people.

The first time I dove into results for a Christian-led organization that displayed a toxic culture, the magnitude of the issues got my attention. This wasn’t just data; the culture was impacting real people. Those who worked for low wages and tried to make a difference for the at-risk children they served were suffering because of the workplace culture. And the children this ministry served were also suffering. What stoked my fire was realizing that one bad workplace wasn’t unique—many other organizations were squandering opportunities, damaging people, and giving Christ a bad name by their toxic cultures.

Along with understanding the damage that a toxic workplace can cause, on the other side of the spectrum, there is joy when people are inspired by leadership and bring their full selves to the mission of their organization. Leaders can create a flourishing workplace culture in a wide range of Christian organizations and marketplace companies.

As more and more organizations have participated in BCWI Employee Engagement Surveys, the keys to a flourishing workplace have become clear. Independent researchers used the BCWI database to establish clusters of qualities that lead to flourishing.

All the keys to flourishing are applicable to any workplace or organization, whether it is Christian-based or not. The foundational principles that lead to thriving provide a healthy work environment for everyone.

The eight keys to a flourishing workplace culture are represented by the acronym FLOURISH.

• • • Fantastic Teams
    • Life-Giving Work
    • Outstanding Talent
    • Uplifting Growth
    • Rewarding Compensation
    • Inspirational Leadership
    • Sustainable Strategy
    • Healthy Communication

So, how does the organization you are called to lead stack up in terms of flourishing? Do the people God has entrusted to your leadership display energy, enthusiasm, commitment, and passion in their work?

The BCWI Employee Engagement Survey contains more than 50 questions, but the level of agreement with four statements highlights the level of engagement:

1. 1. 1. “I would recommend my organization to others as a good place to work”—the energy question.
      2. “I would rate my organization as an exceptional place to serve”—the enthusiasm question.
      3. “I would prefer to remain with my organization even if a comparable role at a higher pay level were available in another organization”—the commitment question.
      4. “I am motivated to put in extra effort beyond what is expected to help my organization succeed”—the passion question.

Why Workplace Culture Matters Now

The generational shift in the workplace means that Baby Boomers are retiring, Generation X and Millennials are today’s leaders and frontline managers, and Generation Z is emerging in the workplace. The leaders of today and tomorrow value personal fulfillment, access to influence, and meaningful mission. These are baseline expectations, not “extras” in workplace culture. A sense of duty to work is not enough to keep these workers and leaders engaged. They want to live out their passion, energy, enthusiasm, and commitment. Creating a healthy workplace culture is a great way to capture the best qualities of the next generation of Christ-followers who will lead into tomorrow’s opportunities and challenges.

A sense of duty to work is not enough to keep these workers and leaders engaged.

In addition, we are now in our third year of adjustments based on a pandemic, which has impacted the workplace in permanent ways. Developing a thriving workplace and engaged employees sets up organizations for the ability to adapt and respond to unforeseen challenges.

You can be part of a movement of Christian leaders who are committed to thriving workplace cultures that glorify God, value people, and illustrate the difference that following Jesus makes in everyday life.

_{Portions of this article are from Road to Flourishing: Eight Keys to Boost Employee Engagement and Well-Being. Copyright 2022 Best Christian Workplaces Institute. Published by IVPress.com.}